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The provisions of this policy will apply to all computer hardware items and/or accessories used on the Fayette Campus of Penn State University.

  1. Hardware Selection Process
    Prior to purchase of any computer hardware or accessories, any employee should consult with the following:
    1. The Network Services Office (NSO) to determine what items may or may not be compatible with the system and what items may be available in bulk purchase through the University
    2. His/her department head to determine whether multiple purchases of such hardware items may be warranted for department members.
    3. The Campus Business Office to determine appropriate available funding streams including grant funds.
      Note: 30% of the purchase price of any hardware item must be added to in any grant request or budget allocation to meet the cost of the NSO installation of that hardware into the system and the hardware maintenance and support for a three-year period. This add-on amount does not apply to University-funded purchases.
  2. Hardware Procurement Process
    1. Anticipate 60-day period from the date of initial consultation through setup by the NSO for any new hardware item.
    2. Delivery of new hardware items should be direct to the NSO from the vendor to make them immediately available for the installation process.
  3. Hardware Installation
    1. Configuration of the hardware item by the NSO to meet system compatibility requirements.
    2. Scheduling of preparation (including transferring files, etc.)
    3. Delivery and installation of the hardware item.
    4. Troubleshooting and adjustment of the hardware item by the NSO: the user should keep a log of any difficulties encountered with the new hardware for two weeks; at the end of that period, the NSO will perform necessary maintenance to correct any reported problems.
  4. Repairs and Upgrade Prioritization
    1. Hierarchy of Priority:
      1. Problems that affect the entire campus network and all users
      2. Problems that prevent individual users from accessing the system (i.e. logging on)
      3. Problems with hardware on the system required for student use for course work
      4. Installing/testing hardware (on the system) required for student use as a course requirement
      5. Hardware problems with individual faculty/staff computers
      6. Installing/testing hardware for faculty/staff individual use
      7. Hardware problems in cases in which the user has installed his or her own software on an individual assigned machine (having signed off for such authority)
      8. Personal hardware (e.g. PDAs, printers, scanners) integrated into the network

  • The NSO will service 1 computer only for each employee and supply 1 IP address only for each employee.
  • Free-standing items (not integrated into the campus network) will neither be repaired nor maintained by the NSO.

September 2003